Terms and Conditions

Effective Date: 24-12-2024

Welcome to Straight Outta Nashville (“we,” “us,” “our”). By accessing or using our services, including placing an order through our website, social media, or other platforms, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before proceeding.

If you do not agree to these Terms, please refrain from using our services.

1. About Us

Straight Outta Nashville provides high-quality food and delivery services across areas/sites listed on website locations.

For any questions, please contact us at:

Email: info@StraightOuttaNashville.uk

2. Placing an Order

2.1 Order Process

  • Orders can be placed through our website, social media platforms, or in person (where applicable).
  • Ensure all details provided (e.g., delivery address, contact number) are accurate to avoid delays.

2.2 Order Acceptance

  • All orders are subject to availability and confirmation. We reserve the right to cancel an order if items are unavailable or if incorrect pricing is identified.
  • A confirmation email or message will be sent once your order is accepted.

2.3 Delivery

  • Delivery times are estimates and may vary due to external factors.
  • If we are unable to deliver your order within the estimated time, we will contact you to arrange alternatives.
  • Delivery fees may apply and will be clearly communicated at checkout.

3. Pricing and Payment

3.1 Pricing

  • Prices are displayed on our website and include VAT unless stated otherwise.
  • We reserve the right to change prices without prior notice, but changes will not affect orders already placed and confirmed.

3.2 Payment

  • Payments must be made at the time of placing your order.
  • We accept major debit/credit cards and other payment methods as specified on our website.
  • Payments are processed securely by third-party payment providers.

4. Refunds and Cancellations

4.1 Cancellations

  • Orders can only be cancelled if the preparation process has not started. Contact us immediately if you wish to cancel.

4.2 Refunds

  • Refunds are issued at our discretion in cases of:
    • Delivery errors (e.g., incorrect or missing items).
    • Quality concerns with the delivered food.

Contact us within 24 hours of delivery to raise any issues. Proof (e.g., photos) may be requested.

5. Allergies and Dietary Requirements

  • While we take precautions, our kitchen handles allergens, and cross-contamination may occur.
  • It is your responsibility to inform us of any allergies or dietary requirements when placing your order.

We do not accept liability for allergic reactions if such information is not communicated.

6. Intellectual Property

All content on our website, including logos, images, menus, and text, is the intellectual property of Straight Outta Nashville. You may not reproduce or distribute any content without prior written consent.

7. Limitation of Liability

We strive to ensure the quality of our products and services. However, we are not liable for:

  • Delays or failures caused by events beyond our control (e.g., adverse weather, traffic, or technical issues).
  • Indirect or consequential losses arising from the use of our services.

Our total liability to you for any claims shall not exceed the value of your order.

8. Changes to these Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on our website with an updated “Effective Date.” Continued use of our services indicates acceptance of the revised Terms.

9. Privacy Policy

By using our services, you agree to the collection and use of your personal information as outlined in our Privacy Policy.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

11. Contact Us

For any questions or concerns regarding these Terms, please contact us at: